1. Shared Trip: This trip is shared with other participants, so it’s important to consider everyone’s needs. We kindly ask for your understanding that we cannot accommodate requests such as ignoring the driver’s instructions, skipping planned activities, or leaving other participants behind. The goal is to make the trip enjoyable for everyone, not just for one person. Any special requests should be discussed with all participants and the driver.
2. Pick-Up Service: Please be ready on time for the pick-up service to avoid delays, as the driver needs to pick up participants from different locations.
3. Flexible Schedule: The itinerary has estimated times that might change due to traffic or other natural causes.
4. Closed Destinations:
– Ijen: Closed every first Friday of the month for national ceremonies or any natural causes.
– Mt. Bromo: Closed due to religious ceremonies or any natural causes.
if any destination unexpectedly closes, we’ll offer to reschedule the trip for the next day or provide a full or partial refund, depending on the part of the trip you’ve completed. Make sure to plan accordingly.
5. Unforeseen Events: Please understand that we cannot offer refunds or discounts for any unforeseen events, such as bad weather, maintenance, natural disasters, or if the destinations are unfavorable.
6. Extra Participants or Destinations: We cannot include additional participants not listed in the trip confirmation, either before or during the trip. Also, adding extra destinations not listed in the itinerary is not permitted.
7. Insurance Coverage: We do not offer insurance for accidents, illnesses, injuries, or diseases that may occur during the trip. We encourage you to review your personal insurance policies and secure extra coverage if needed. Please understand that we are not responsible for any damages or losses of personal items during the trip.
8. Participant Responsibility: Participants are responsible for their own safety and belongings during the trip. It’s important to follow safety guidelines provided by the trip organizers and the driver.
9. Health and Fitness: Participants should be in good health and have a reasonable level of fitness for the trip activities. If you have any medical conditions, please inform the organizers in advance.
10. Respect and Cooperation: All participants are expected to show respect and cooperation towards fellow travelers and the trip organizers. Any disruptive behavior may result in removal from the trip without a refund.
11. Personal Expenses: Any personal expenses, such as meals, snacks, souvenirs, or any other items not included in the trip package, are the responsibility of the participant.
12. Environmental Awareness: Participants are encouraged to be mindful of the environment. Please dispose of trash properly and avoid disturbing wildlife and natural habitats.
13. Cancellation Policy:
To secure your trip, full payment in advance is required. Please note that cancellations or modifications will be subject to the following terms:
- More than 48 hours before trip departure: Fully refundable.
- 48 hours to 24 hours before trip departure: 50% refundable.
- Less than 24 hours before trip departure: Non-refundable.